Frequently asked questions

Frequently asked questions

Explore some of our more frequently asked questions below, or contact us and we will be sure to get back to you as soon as we can.

You can only search for a specific person on Askwho if you’ve connected with that person.

To search for one of your connections, tap or swipe the connections bar on your profile page.

Askwho offers free chat with others.  Access the chat by reviewing the user’s profile, you will see a message icon at the top of their profile, tap to open the chat feature and send your message to the user.

We have a zero-tolerance policy for fake profiles. If you see or suspect this within the Askwho app, please follow the steps below.

To report someone, go to their profile at the top right of the profile there is an icon with three dots click here and tap report.

We encourage you to report any suspicious behaviour.

Check out our Terms of Service,  for additional information.

The safety of our users is absolutely our number one priority, we are always here to help further so if you would like to talk to a member of our team, we’re here  to answer any additional questions.

The safety of our users is very important to us.
To report someone, go to their profile at the top right of the profile there is an icon with three dots click here and tap report.
We encourage you to report any suspicious behaviour.
Check out our Terms of Service, for additional information.
The safety of our users is absolutely our number one priority, we are always here to help further so if you would like to talk to a member of our team, we’re here to answer any additional questions.

The safety of our users is very important to us.
To block someone, go to their profile at the top right of the profile there is a button with three dots click here and tap Block.
We encourage you to report any suspicious users or behavior.
Check out our Terms of Service, for additional information.
The safety of our users is absolutely our number one priority, we are always here to help further so if you would like to talk to a member of our team, we’re here to answer any additional questions.
I blocked someone by mistake! How do I unblock them?
Don’t worry! This can be done from your blocked user list.
Open your settings, under your account setting click blocked users. Click on the user you wish to unblock.
Alternatively, at the top right of the blocked user’s profile there is a button with three dots click here and tap Unblock.

Don’t worry! This can be done from your blocked user list.

Open your settings, under your account setting click blocked users.  Click on the user you wish to unblock.

Alternatively, at the top right of the blocked user’s profile there is a button with three dots click here and tap Unblock.

To use Askwho, you'll need to grant access to your device's location, at least while using the app. To gain the full experience we recommend that you “always allow” the location access. This helps other users still find you whilst you’re on the move and are not actively using the app.

iOS

· Open your iOS settings > Askwho > Location

Android

· Open your phone's Settings > Apps > Askwho > Permissions > Location

Uploading your photos on Askwho is optimised to fill the frame they are placed in.  If you’ve uploaded a photo in landscape, the sides may be cropped from view.  You can try uploading another photo better suited to the orientation of the frame. 

Don’t worry, if you’ve signed in with the wrong Facebook account.  You can delete your profile created with this account by following the below steps.

  1. Go to your settings page.
  2. Scroll, and tap on “security”.
  3. Select “Account”
  4. Select “Delete account”
  5. Once prompted “are you sure”, select “Yes”
  6. Type “delete” in the pop up
  7. Then click “confirm”
  8. Launch the Facebook app or web browser and make sure you are signed into the account you want to connect to Askwho.
  9. Relaunch the Askwho app and select “sign in using Facebook.”

Don’t worry if you’ve signed in with the wrong LinkedIn account.  You can delete your profile created with this account by following the below steps.

  1. Go to your settings page.
  2. Scroll, and tap on “security”.
  3. Select “Account”
  4. Select “Delete account”
  5. Once prompted are you sure, select “Yes”
  6. Type “delete” in the pop up
  7. Then click “confirm”
  8. Launch the LinkedIn app or web browser and make sure you are signed into the account you want to connect to Askwho.
  9. Relaunch the Askwho app and select “sign in using LinkedIn.”

Askwho does not have a customer support phone number for general use.  Should you wish to talk to us our team will be there to support.   

You can contact our support team online 24/7 either:-

  1. Go to the “contact us” page within the app.
  2. Email our Support Team (info@askwho.com)
  3. Through our “contact” page on our website.

You can download the Askwho app for IOS and Android on the App store and Google play store.

Askwho is currently released to the United Arab Emirates.  We are coming soon to other markets. 

Yes, you can either sign in manually by following a few short steps, using your email address and phone number.  If you prefer you can use your LinkedIn account.

The minimum age required for Askwho is 18 years old. 

Absolutely, you can simply re-tap the requested button you will receive a popup asking you to confirm, click “yes” to cancel the request.

No problem, you can send them a new connection request.  You will still have the messages from them. 

Go to “my profile” either on the top left corner of the Askwho search page or tap on the profile icon (bottom right of the tool bar).

Once in your profile > tap the pencil icon (top right) or tap on the “i” icon followed by the pencil icon (top right) > scroll down and tap on the box to enter text.

Add/change/delete profile photos

 You can add, change or delete your profile photos:

  • To Add: go to your profile > tap the camera icon to add a photo from your gallery or take a photo using your camera.
  • To Change: Tap the profile icon > tap the three dots icon (bottom right of the photo) on the photo you want to change.
  • To Delete: Tap the profile icon > tap the three dots icon (bottom right of the photo) on the photo you want to delete.

Phone number

Your registered phone number is the only part of your profile you can't change after creating an account. 

To ensure it is you and for security purposes, you’ll need to be signed into the app to perform this request.  Please keep in mind that when you delete your account all of your data, photo’s, messages and other info associated with it will be permanently deleted and this action is irreversible. 

 To delete your account: 

  1. Go to your settings page.
  2. Scroll, and tap on “security”.
  3. Select “Account”
  4. Select “Delete account”
  5. Once prompted “are you sure”, select “Yes”
  6. Type “delete” in the pop up
  7. Then click “confirm”

Askwho is fully committed to keeping you, and your data private and secure.  As well as complying with any request from you should you wish to see this data.

To receive a copy of your data please send a request to our team through the following channels: -

  1. Go to “contact us”, under the settings page within the app.
  2. Email our Support Team (info@askwho.com)
  3. Through our “contact” page on our website.

If you have deleted your Askwho account, you will not be able to access this data as your data will have been deleted in accordance with our privacy policy.

You can manage your notifications directly through the Askwho app or your device settings.

Askwho settings

Tap the settings icon on the toolbar > go to Settings > “receive notifications”. Here, you toggle on or off the notifications from the app. 

Device settings

  • iPhone:Go to your iOS Settings > AskwhoNotifications 
  • Android:Go to your phone’s Settings > AskwhoNotifications 

Simply swipe up on the Askwho search page to select the distance you want to search; you can pull the indicator around to set your distance and tap off the screen to hide this.

Go to “my profile” either on the top left corner of the Askwho search page or tap on the profile icon (bottom right of the tool bar).

Of course!  You can change your profile to either private or public effortlessly directly through the Askwho app.

Tap the settings icon on the toolbar >under profile viewing options tap “Account privacy”. Here, you can toggle on or off your account to switch between a public and private profile. 

What information do users see if I have a private profile? 

Users will only see your profile picture, cover photo and first name.

Can people add me as a connection or message me I have a private profile? 

Yes, users will still be able to send you a message or send you a connection request.

How can I connect my social media profiles (Instagram, Facebook, LinkedIn, Snapchat and Twitter)?

This can be done either through your profile or from your settings page.

From your settings: 

  1. Go to your settings page.
  2. Under manage social media accounts you can tap on the toggle button next to the account you want to add.
  3. Follow the steps and prompts on screen to connect your profile. 

From your profile:

Go to “my profile” either on the top left corner of the Askwho search page or tap on the profile icon (bottom right of the tool bar).

Once in your profile > scroll down to the greyed out social media icons and tap on the icon you wish to connect. 

You can only connect through your profile for the first time.  If you wish to turn these off at any point you can do so by following the below steps.

  1. Go to your settings page.
  2. Under manage social media accounts you can tap on the toggle button next to the account you want to turn off.
  3. To turn back on again toggle this back on and follow the steps and prompts on screen to reconnect your profile. 

Yes, you can!  You can change which of your social media profiles are available to other users and new connections either temporarily or permanently.  Depending on your location you may wish to turn a social media platform on or off to other users or new connections.

  1. Go to your settings page.
  2. Under manage social media accounts you can tap on the toggle button next to the account you want to turn off.
  3. To turn back on again toggle this button and follow the steps and prompts on screen to reconnect your profile. 

Absolutely we know how busy life is so we’ve implemented this feature so you can review the profiles when it is convenient to you.

Once you have searched and your results are displayed, at the bottom centre of the page you will see a green “save search” button.  Click here to save the full list.

You can access your saved searches in two ways: -

From the top right corner of the Askwho search page or tap on the “saved” icon. 

From your settings page under “account settings” select “saved search”

You can!  After searching there is a filter button at the top right of the screen.  Tap here to get all of the filters you can apply to your search.